Privacy Policy

Information we collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Some information is provided directly by you, some is created when you use your account, and some may be supplied by service providers involved in verification, payments, security or technical operations. We do not ask you to provide information that is not reasonably connected with operating the service or meeting our responsibilities.

Account and identification information

When you register or maintain an account, we may handle details such as your name, date of birth, residential or contact information, account login details, preferences, responsible gaming selections and communications with support. We may also handle information needed to confirm that an account belongs to the person using it. Verification documents may include identity documents, proof of address, images or other information requested for account verification. These documents are used to help confirm identity, prevent unauthorised access and support safer use of the service.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, winnings, account balances, bonuses or other account transactions. Payment providers may process sensitive payment details directly. Where appropriate, we may receive limited payment information, such as a transaction reference, payment method, status or partial account details, rather than complete payment credentials. Transaction records help us operate your account, answer questions, identify unusual activity and meet record-keeping requirements.

Technical and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used, session dates and times, and information about how the website performs. We may also handle information about game or account activity, error reports and security events. This information helps us keep the website available, improve performance, provide support and identify suspected fraud or misuse.

How we use information

Personal information is used for clear and limited purposes connected with providing an online gambling service. Depending on the circumstances, we may use information to:

• Create, maintain and administer your account.
• Process deposits, withdrawals and other account transactions.
• Provide games, account features, customer support and service messages.
• Verify identity and eligibility, including reviewing information or documents supplied during checks.
• Detect, prevent and investigate fraud, money laundering, account takeover, collusion, technical abuse and other suspicious or unlawful activity.
• Protect the security, integrity and availability of the website, systems and player accounts.
• Meet applicable legal, gambling, financial, tax, security and record-keeping obligations.
• Monitor activity for safer gambling purposes and provide information or controls where these are relevant.
• Understand website usage, troubleshoot errors and improve products, content and user experience.
• Send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

We may use information for more than one purpose where those purposes are connected. For example, transaction data may be needed both to process a withdrawal and to identify unusual activity. We take reasonable steps to ensure that information is relevant to the purpose for which it is used and is not kept in an identifiable form for longer than reasonably necessary, subject to legal and operational requirements.

Sharing information

Information may be shared with carefully selected providers that help operate the service. These may include identity and verification providers, payment processors, hosting and technology providers, customer support tools, security and fraud-prevention services, analytics providers and professional advisers. These providers should only receive information relevant to the services they perform and are expected to handle it securely and confidentially.

Information may also be disclosed where necessary to protect players, prevent fraud or misuse, investigate suspected unlawful activity, enforce our terms, respond to a valid legal request or meet an applicable obligation. We do not sell personal information as a general business practice. If information is processed by a provider in another country, appropriate arrangements are intended to be used for handling that information in accordance with applicable requirements.

Cookies, security and storage

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember settings, keep you signed in, support security, understand website usage and measure the effectiveness of content or communications. Some cookies are necessary for core website functions, while others help us analyse performance or tailor the experience.

You can manage, block or delete cookies through the settings of your browser or device. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may become unavailable. Browser controls vary, so you should check the instructions provided by your browser manufacturer.

Security measures

We use reasonable technical, administrative and organisational measures to help protect personal information from accidental loss, unauthorised access, alteration, disclosure or destruction. Measures may include access controls, authentication procedures, monitoring, encryption where appropriate, secure storage and staff or provider confidentiality requirements. No website, device or method of transmission can be guaranteed to be completely secure. You should use a strong, unique password, keep login details private and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security and system records. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or asking for deletion may not immediately remove every record. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in a way that removes unnecessary personal identification.

Your choices and data rights

Depending on the circumstances and applicable requirements, you may have rights over the personal information we hold about you. These rights are not absolute and may be subject to identity checks, legal exceptions, security needs, the rights of other people or records that must be retained. We will explain the outcome if a request cannot be completed in full.

How to make a request

To exercise your data rights, contact support@spinbitcasino.wtf. Please describe your request clearly and include enough information for us to understand what you need. We may ask for reasonable details to confirm your identity before providing information or changing account records. This protects your information from being disclosed to someone who is not authorised to receive it.

• Access: ask for a copy of the personal information we hold about you and, where appropriate, information about how it is used.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Deletion may be limited where records must be retained for legal, security, fraud-prevention or dispute-resolution purposes.
• Withdraw marketing consent: ask us to stop using your information for marketing where marketing depends on your consent. You can also use an unsubscribe option in a marketing message where one is provided. Service and account messages may still be sent when they are necessary for your account or transactions.

You may also have the right to object to or limit certain uses of your information, request a portable copy in some situations, or raise a concern about how information has been handled. If you believe information has been used incorrectly, please contact us first so the matter can be reviewed. Requests will be considered as promptly as reasonably possible, taking into account the nature of the request and any checks that are needed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The updated version will be made available on this page, with the revised wording applying from the date it is published unless stated otherwise. We encourage you to review this page occasionally so that you understand how current information practices apply to your use of Spinbit Casino.